Frequently Asked Questions

Everything you need to know about our premium audio products and services.

What is the typical shipping time for international orders?

We offer worldwide shipping via express couriers. Depending on your location, delivery typically takes between 3 to 7 business days. You will receive a tracking number as soon as your order is dispatched.

Do your electronic products come with a warranty?

Yes, all Riemann Kollektion hardware products come with a standard 24-month manufacturer warranty covering defects in materials and workmanship. Please keep your digital invoice for any claims.

What is your return policy for audio equipment?

We offer a 30-day return window for all physical hardware, provided the item is in its original packaging and condition. Please note that digital software downloads and sample packs are non-refundable once downloaded.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For specific regions, we also offer Klarna and local bank transfer options.

Are your digital sample packs compatible with all DAWs?

Yes, our digital products are provided in high-quality 24-bit WAV format, ensuring 100% compatibility with all major Digital Audio Workstations including Ableton Live, FL Studio, Logic Pro, and Cubase.

How can I contact technical support for product setup?

Our technical support team is available via email at [email protected]. We aim to respond to all technical inquiries regarding hardware configuration or software installation within 24 hours.